Return and Exchange Policy

Detailed Return and Exchange Policy

30-Day Return and Exchange Policy

At Star Singer Slides, we stand behind the quality of our ceramic guitar slides and want you to feel confident in your purchase. If you’re not satisfied, you have 30 days from the date of delivery to request a return or exchange.

1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the slide must be unused and in its original condition, along with all included accessories (such as the walnut hard case, leather holster, and polishing cloth). All packaging must be intact, and the slide must not show any signs of wear or damage.

2. Return Process

  • To initiate a return, please contact us here with your order details. We will provide you with return instructions.
  • Once we receive and inspect the returned item, we will process your refund for the original purchase price, minus the shipping costs. Refunds will be issued to your original payment method as soon as possible.

3. Exchange Process

  • If you would like to exchange your slide for a different size or color, please contact us via the Contact Form.
  • You are responsible for the return shipping costs of the original slide. Once we receive and inspect the returned item, we will send out the exchange item. Shipping costs for the new slide will be covered by you, the customer.
  • If the exchange slide is of a different price, we will either refund or charge you the difference.

4. Shipping Costs

  • Shipping costs for returning or exchanging items are the responsibility of the customer.
  • Original shipping charges will not be refunded unless the return is due to a defect or error on our part.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery, and we will arrange for a replacement at no additional cost. The lifetime guarantee will apply to broken slides due to regular use after the 30-day period.

6. Non-Refundable Items
Items that show signs of use, wear, or damage after delivery are not eligible for returns or exchanges unless they are covered under our lifetime guarantee.