Shipping Policy
Shipping Policy
All orders are carefully packed and shipped from our small workshop in the UK.
United States ๐บ๐ธ
- Free shipping on all orders over $70
- Orders under $70: $12 shipping
๐บ๐ธ United States
Orders shipped to the USA are sent DAP (Delivered At Place).
The shipping charge paid at checkout covers delivery from the UK to the USA. Customers are responsible for any import duties, taxes, customs charges and courier/brokerage/processing fees that may be charged by US Customs or the delivery carrier.
These charges are not included in the product or shipping price and may be collected before or upon delivery.
Star Singer Slides is not responsible for delays caused by customs clearance or for charges imposed by US authorities or the delivery carrier.
United Kingdom ๐ฌ๐ง
- Free shipping on all orders
Orders are typically delivered within 2โ4 working days.
Europe & International ๐
We ship worldwide using Royal Mail tracked services.
Orders outside the United States are sent on a Delivered Duties Unpaid (DDU) basis.
This means that local import duties, VAT, or handling fees may be charged by your country upon arrival. These charges are set by your local customs authority and are the responsibility of the customer.
Shipping Times
- UK: 2โ4 working days
- USA: 7โ12 working days
- Europe: 5โ10 working days
- Rest of world: 7โ14 working days
Please note that international tracking may take a few days to update while parcels are processed through the UK export system.
Processing Time
Orders are usually prepared and dispatched within 1โ3 working days.
As each slide is handmade, there may occasionally be slight delays during busy periods โ if so, Iโll always keep you updated.
A Note from the Workshop
Each slide is handmade, triple-fired, and carefully finished by hand.
If you have any questions about your order at any stage, feel free to get in touch โ Iโm always happy to help.
Contact
For any shipping-related questions, please contact: